Terms of Service

Acceptance of Terms

By using Skyline Travel services or website, you agree to be bound by these Terms of Service. Please read them carefully before making a booking or requesting any travel service.

Nature of Our Services

Skyline Travel provides travel-related services, including flight bookings, hotel reservations, tour packages, visa assistance, and Umrah packages. We may act as an intermediary or agent between the customer and third-party travel suppliers such as airlines, hotels, tour operators, and service providers.

Bookings and Confirmation

All bookings are subject to availability and are confirmed only after the required payment has been received and an official confirmation, ticket, or travel document has been issued. Prices, schedules, and availability may change before final confirmation.

Prices and Fees

Prices may include applicable taxes and charges depending on the service and offer. Any service fees, counselling fees, or administrative charges will be disclosed to the customer before completing the booking where applicable.

Payment

Payment must be made according to the booking requirements. Delayed payment may result in cancellation, price changes, or loss of availability. Suppliers and airlines may change pricing before tickets or final confirmations are issued.

Cancellations, Changes, and Refunds

Cancellation, change, and refund requests are subject to the terms and conditions of the applicable supplier, including airlines, hotels, and tour operators. Some bookings may be non-refundable or non-changeable. Administrative or service fees may apply.

Customer Responsibilities

• Ensure names match the traveler’s passport exactly.
• Ensure passports are valid before travel.
• Obtain required visas, permits, and travel documents.
• Check entry, transit, health, and vaccination requirements.
• Review booking details before payment and confirmation.
• Arrive at the airport on time.

Visas and Travel Documents

Visa assistance does not guarantee visa approval. Final decisions are made by the relevant government authorities. The customer is responsible for providing accurate and complete information and meeting all travel requirements.

Travel Insurance

We strongly recommend that all customers purchase suitable travel insurance covering cancellation, emergency medical expenses, lost baggage, and travel delays. Declining insurance may expose the customer to financial losses or additional costs.

Changes Beyond Our Control

Skyline Travel is not responsible for delays, cancellations, schedule changes, supplier changes, weather conditions, government actions, natural disasters, health emergencies, security events, or any circumstances beyond our reasonable control.

Limitation of Liability

Skyline Travel acts as a travel agency or intermediary in arranging travel services. We do not own or operate airlines, hotels, or third-party service providers and are not directly responsible for their acts, omissions, delays, or changes, although we will make reasonable efforts to assist our clients.

Compliance and Regulation

Skyline Travel seeks to comply with applicable laws and regulations in Ontario and Canada and with professional travel industry practices. Travel agencies in Ontario are governed by the Travel Industry Act and related regulations administered by TICO.

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